Einstein Service Agent

Agent Details

Einstein Service Agent is Salesforce’s first fully autonomous AI agent designed to revolutionize customer service by handling a broad range of service issues without preprogrammed scenarios. It uses generative AI to create conversational responses grounded in trusted business data, ensuring efficient and accurate resolutions. The agent operates 24/7 across various channels, seamlessly escalating complex cases to human agents when necessary.

Key Features

• Autonomous issue resolution, Natural language understanding, Integration with Salesforce CRM data, 24/7 multi-channel support, Seamless handoff to human agents

Use Cases

• Automating routine customer inquiries, Processing returns and refunds, Providing product information, Conducting customer satisfaction surveys, Escalating complex issues to human agents